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FAQ

 

 

 

What methods of payments do you accept?

We gladly accept payment via Visa, Mastercard or PayPal.

When will my payment be processed?

We process payments after you successfully complete the checkout. We will not process your order until it has passed our internal validation procedures, for the purpose of preventing credit card or payment fraud.

Is it safe to purchase from your online store?

Yes 100% safe. We use 128-bit SSL encryption when sending or receiving your private information over the internet. What this means is that your information is scrambled in a way that only the sender and receiver can understand. Your privacy and security is incredibly important to us and we will continue to ensure that we have the very best and most up to date technology available to ensure that we can do business in a safe and secure manner.

How much will the shipping cost me?

FREE delivery for orders over $200 to Sydney metropolitan addresses. For other addresses and interstate addresses, freight will be charged for delivery.

Orders will be shipped as soon as possible, depending on product availability. If a product is not available customers will be notified.

The prices and times below can be used as a guide for delivery. Additional delivery changes may apply to heavy products or orders with multiple products due to the added weight.  The delivery costs will be automatically calculated at the time of checkout, but you can also check the delivery cost (without having to create an account) by adding products and quantities to your shopping cart, then selecting the appropriate delivery details. 

How long will delivery take and how much is freight costs?

If all items within an order are in stock and payment is approved, the order will be dispatched within 2 business days. Dispatch of each ordered product/s can take up to 10 business days. However please refer below for an indication of approx times:

AUSTRALIAN DESTINATION DELIVERY TIME

APPROX.
FREIGHT CHARGE

NEW SOUTH WALES
Sydney CBD    
2-3 Working Days

$10-$15

Newcastle, Central Coast, Wollongong & Hunter Valley  3-4 Working Days

$10-$20

NSW Country 4-8 Working Days

$25-$35

     
AUSTRALIAN CAPITAL TERRITORY
Canberra
3-4 Working Days $10-$20
ACT Country  4-8 Working Days $25-$35
     
VICTORIA
Melbourne
3-4 Working Days  $10-$20
Vic Country 4-8 Working Days $25-$35
     
SOUTH AUSTRALIA
Adelaide
3-6 Working Days $20-$25
SA Country Up to 12 working days $35-$45
     

WESTERN AUSTRALIA
Perth

4-8 Working Days $35-$45
We no longer ship outside of Perth in WA
     
QUEENSLAND
Brisbane, Gold Coast, Sunshine Coast, Toowoomba Wide Bay
2-3 Working Days $10-$20
Cairns, Townsville, Mackay Capricorn Coast 3-5 Working Days $20-$25
QLD Country up to 12 working days $35-$45
     
NORTHERN TERRITORY  up to 13 Working Days $35-45
     
TASMANIA 4-8 Working Days $35-$45


* The above delivery times are once the goods leave our warehouse.  

** Delivery costs will be determined during the "Checkout" process, calculated based on the delivery address and product weight.  Delivery costs are subject to change without notice. Delivery may exceed 10 business days for some items that are manufactured to order or imported to order. In these instances, you will be notified before payment is processed.

When will my order be delivered?

BUSINESS ADDRESSES ARE PREFERRED. Orders will be delivered between the hours of 8:30am and 5:30pm, Monday - Friday (excluding Public Holidays). Due to the nature of the service we are not able to provide set times during the day that your order will be delivered, so please select your delivery address carefully. Fast Track and Australia Post eParcel are our chosen shipping partners.

If a product cannot be delivered due to incorrect address, or if the recipient is unavailable and we have not been given an alternate option, an extra fee of $25.00 will apply for re delivery.

Do you ship internationally?

No, we are an Australian company set up for the Australian market.

I live in Sydney, am I able to arrange for a pickup?

Absolutely. Please contact us after submitting your order so we can deduct the price of shipping/handling from your total price. A pickup date/time can then be arranged from The Lighting Centre Campbelltown, 22B Blaxland Rd, Campbelltown, NSW.

I can’t decide from the picture online, do you have any other pictures?

If we have the items in stock, we are more than happy to take a few more photos’s to send through to help you decide on a light that suits your needs. Simply email us your request and we will try to send it through to you ASAP.

I can’t find what I’m after on your site, are you able to source specific lights for me?

Most definitely! Through our knowledge and experience of the industry, we are happy to source specific lighting needs through our long list of manufacturers with who we have forged strong partnerships with. Feel free to send details/requests through to us via email or via the details on the contact us page.

The lights I’ve selected don’t come with globes and your site doesn’t sell globes. What should I do?

Even though our site doesn’t currently have globes listed, we have access to globes that fit all of our products. If you’d like globes to match your light, please contact us via email.

I’ve found the same item for cheaper through another site / store, are you able to match their price?

We can always try! If you have found the same items from one of our competitors at a cheaper price, please provide us with the details and we can try and match the price including shipping, as we believe our shipping policy has put our prices at the most competitive in the market.

Do I need an electrician to install my lights?

YES! With the exception to this rule being lights in the DIY section, all fittings MUST be installed by a qualified electrician. We are happy to recommend tried and tested electricians within the greater Sydney Metropolitan area.

How do I know if the items I’ve ordered will provide enough light?

We have trained lighting consultants that are more than happy to help in this area. Please feel free to contact us quoting the item you have in mind, and the measurements of the room you would like to install them in. We’ll gladly make recommendations based on the information provided.

Do the products you sell come with a warranty?

Yes. All items sold include a manufacturer’s warranty. The warranty is dependent on the item and the manufacturer. Manufacturer’s Warranty is valid only within Australia and commences from the purchase date on your invoice. ALL PRODUCTS WITH THE EXCEPTION OF DIY MUST BE INSTALLED BY A LICENCED ELECTRICIAN OR THE WARRANTY WILL BE VOID.

What is the process to cancel my order?

You are entitled to cancel your order for any reason as long as the goods have not yet been dispatched from our warehouse and we will refund your money in full. In cases where items are specifically ordered, a cancellation fee of 20% will be incurred. You MUST call us within 24 hours if you would like to cancel, as we do NOT accept email cancellations.

What is your returns policy?

Please carefully consider the products you are ordering prior to purchasing. All damaged goods will be replaced free of charge. For any items that are either damaged or faulty you must contact us within 7 days of delivery. Damaged/faulty items returned for warranty, must be accompanied by proof of purchase. In the unlikely event that your product has been damaged in transit please contact us within 24 hours of receiving your order. A replacement item will be sent freight free. We will also organise collection and inspection of damaged goods. We do NOT refund Exchange only.

I have some questions, is there someone I can talk to?

We are happy to answer your calls to discuss any queries or if you’d like any advice before purchasing. We can be reached on (02) 4626 7639, Mon – Fri: 10am – 4pm AEST (except public holidays). Other contact methods can be found here.

 
 
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